With the pending inclement weather, we wanted to ensure that you are fully aware of the procedures to follow should your lunch order delivery be affected.
| If a scheduled lunch delivery needs to be cancelled, due to bus cancellation or school closure, then the following three steps must be actioned:
1. You must notify the food vendor by 8am via email and/or phone. If you call your vendor and receive voicemail, please leave a message and follow up with an email to them. 2. After notifying the vendor, please email us at SchoolLunch@kevgroup.com to let us know that you notified the vendor, and whether it was via email, a live phone call, or a voicemail. 3. Optionally, you may wish to notify your parents/guardians that the school has cancelled ordered lunches for that day and that they should expect to see credits in their Lunchbox accounts within 2 business days. |
The vendor information can be found in the welcome email you received when your program launched under the Vendor Schedule and Contact Information section of the provided link.
If you cannot find your Lunchbox welcome email, then please contact us at SchoolLunch@kevgroup.com.
If your school also has a milk program, then unfortunately milk cannot be credited as it is already at the school. You may distribute it to the students any other day as you see fit.
Sincerely,
The Lunchbox Team